How can we help?

We're here to help you make the most of After Glow. Most answers are below — for anything else, reach out.

Getting started

How do I sign up? Download the app from Google Play, tap Sign up, and follow the steps. Photo verification is required before you can start matching.
Why is photo verification required? It keeps the community real. Verified profiles get more attention and protect everyone from fake accounts.
Can I change my username? Username is permanent. Display name (shown on profile) can be edited in Settings.

How do free bubbles work? Every match gives you 20 free message starters (bubbles). Use them to start conversations. You can purchase more or subscribe for unlimited.
How do I unmatch someone? Open their profile, tap the three-dot menu, choose Unmatch. Their messages will be deleted from your inbox.
Why can't I see who liked me? See-who-liked-you is a Premium feature. Upgrade in Settings → Subscription.

What's included in Premium? Unlimited connections, see who liked you, priority profile placement, read receipts, and unlimited bubbles.
How do I cancel my subscription? Open Google Play → Subscriptions → After Glow → Cancel. Or in our app: Settings → Subscription → Manage.
Can I get a refund? Refunds follow Google Play's policy. Contact support@afterglowdating.com with your purchase details and we'll help.
Are coins refundable? Coin purchases are non-refundable except where required by law. Coins do not expire.

How do I block someone? Open their profile, tap the three-dot menu, choose Block. They cannot see you or contact you again.
How do I report a user? Same menu — choose Report. Our safety team reviews within 24 hours.
How do I delete my account? Settings → Account → Delete account. Full instructions on our Account Deletion page.
What data does the app collect? See our Privacy Policy for full details.

The app crashes on startup. Try: restart your phone, update the app to the latest version, free up storage (need ≥500 MB free). If still crashing, email us with your phone model and Android version.
I'm not receiving notifications. Check phone Settings → Apps → After Glow → Notifications (must be enabled). Also check that you haven't muted notifications inside the app.
I can't log in. Reset your password via the "Forgot password?" link on the login screen. If you don't receive a reset email, check spam, then contact us.

Email support@afterglowdating.com — we typically respond within 24 hours on business days. Please include: